理解和实施ISO9001过程方法的完全指引(英文):The Complete Guide to Understanding & Implementing ISO 9001’s Process Management RequirementsThe concept of applying a \"process approach\" to managing a quality management systemis clearly the most radical change made to ISO 9001 with the release of the 2000 versionof that standard. Summarized in the innocuously named Clause 4.1 \"GeneralRequirements,\" the requirements for a process approach may be the single mostimportant section of the entire standard. The concept, however, has become the source ofgreat confusion across all affected parties: registered companies looking to update theirsystems, companies looking to register to ISO 9001 for the first time, consultants aimingto teach the new standard\'s requirements, and even the registrars themselves.International accreditation bodies such as RAB have now become alert to this issue, andare tightening registrar requirements to ensure registrant companies have fullyimplemented the process approach.