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MultiModem® ZPX

V.92 Internal Modem

MT9234ZPX-UPCI and MT9234ZPX-PCIE

User Guide

MultiModem ZPX UPCI/PCIe User

Guide

ultiModem® ZPX User Guide

MT9234ZPX-UPCI, MT9234ZPX-UPCI-NV, MT9234ZPX-PCIe, MT9234ZPX-PCIe-NV

P/N S000414, Revision I

Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any

person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Revision History

Revision

Date

10/04/12

12/12/12

12/12/13

04/20/15

12/12/17

Description

Corrected typographical errors. Added voice jumper information.

Updated RoHS.

UL translations.

Russian statements.

Minor corrections.

Trademarks

MultiModem, Multi-Tech, and the Multi-Tech logo are trademarks of Multi-Tech Systems, Inc. Microsoft, Windows 2003, XP, Vista, Win7,

and Windows Server 2008 are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Patents

This device covered by one or more of the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503;

5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;

5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616;

5,453,986; 5,452,289; 5,450,425; D353, 598; 5,355,365; 5,309,562; 5,301,274; 7082106;7082141;7092406. Other Patents Pending.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Internet Address:

http://www.multitech.com

Contacting Multi-Tech Support

To better serve our customers, manage support requests and shorten resolution times, we have created the online web portal that lets you

submit questions regarding Multi-Tech products directly to our technical support team. Get answers to your most complex questions,

ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and

submit a Support Case on the Portal, visit support.multitech.com

Online Web Portal

https://support.multitech.com/

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.

Visit our support area on the website for other support services.

Knowledge Base and Support Services

Technical Support

Business Hours: M-F, 9am to 5pm CST

Country

Europe, Middle East, Africa:

U.S., Canada, all others:

By Email

support@multitech.co.uk

support@multitech.com

By Phone

+(44) 118 959 7774

(800) 972-2439 or (763) 717-5863

www.multitech.com/en_US/SUPPORT

Warranty

To read the warranty statement for your product, please visit:

http://www.multitech.com/en_US/COMPANY/Policies/warranty/

MultiModem ZPX UPCI/PCIe User Guide

Contents

Chapter 1 – Description and Specifications ........................................................................................................ 5

Product Description................................................................................................................................................ 5

Package Contents ................................................................................................................................................... 5

AT and Fax Commands ........................................................................................................................................... 5

Technical Specifications ......................................................................................................................................... 6

Chapter 2 – Windows Installation ..................................................................................................................... 8

Downloading the Windows Drivers........................................................................................................................ 8

Using the Windows Installer .................................................................................................................................. 8

Chapter 3 – Hardware Installation .................................................................................................................... 9

Safety Notices......................................................................................................................................................... 9

Analog Telecom Safety Warnings .................................................................................................................... 9

TNV Circuit Safety ............................................................................................................................................ 9

Installing your MultiModem................................................................................................................................. 10

Cabling Your Modem ............................................................................................................................................ 11

Connecting the Modem to the Phone Line ................................................................................................... 11

Changing the Voice Jumper ........................................................................................................................... 11

Connecting a Phone (Optional)...................................................................................................................... 11

Connecting a Microphone and Headphone (Optional) ................................................................................. 11

Connecting the Sound Card and Speaker (for Voice Option) ........................................................................ 12

Chapter 4 – Linux Installation ......................................................................................................................... 13

Verifying that Linux Detected the Modem........................................................................................................... 13

Identifying Ports ................................................................................................................................................... 13

Verifying that the Modem Works ........................................................................................................................ 13

Chapter 5 – Configure the Modem for Your Country ........................................................................................ 16

Installing the Global Wizard ................................................................................................................................. 16

Using the Global Wizard ....................................................................................................................................... 16

Using AT Commands to Configure Your Modem ................................................................................................. 16

Chapter 6 – Remote Configuration .................................................................................................................. 17

Configuring a Remote Modem ............................................................................................................................. 17

Changing the Setup Password .............................................................................................................................. 17

Changing the Remote Escape Character .............................................................................................................. 18

Appendix A – Troubleshooting........................................................................................................................ 19

Modem Does Not Respond to Commands........................................................................................................... 19

Modem Cannot Connect When Dialing................................................................................................................ 20

Modem Disconnects While Online ....................................................................................................................... 20

Modem Cannot Connect When Answering.......................................................................................................... 21

File Transfer Is Slower Than It Should Be ............................................................................................................. 21

MultiModem ZPX UPCI/PCIe User Guide

Contents

Data Is Lost ........................................................................................................................................................... 22

Garbage Characters on the Monitor .................................................................................................................... 22

The Modem Doesn’t Work with Caller ID ............................................................................................................ 22

Fax and Data Software Can’t Run at the Same Time ........................................................................................... 22

Voice Functions Don’t Work................................................................................................................................. 22

Voice Mail Test............................................................................................................................................... 23

Loopback Test ................................................................................................................................................ 23

Speakerphone Test (with voice option) ......................................................................................................... 23

Appendix B – Regulatory Compliance.............................................................................................................. 24

47 CFR Part 68 Telecom ....................................................................................................................................... 24

47 CFR Part 15 Regulation .................................................................................................................................... 25

Canadian Limitations Notice ................................................................................................................................ 25

Industry Canada ................................................................................................................................................... 26

EMC, Safety, and R&TTE Directive Compliance ................................................................................................... 26

New Zealand Telecom Warning Notice ................................................................................................................ 26

Russian Statements .............................................................................................................................................. 27

South African Statement ...................................................................................................................................... 27

Thailand Approval ................................................................................................................................................ 28

Japan Requirements ............................................................................................................................................. 28

International Modem Restrictions ....................................................................................................................... 28

Other Countries ............................................................................................................................................. 28

Waste Electrical and Electronic Equipment Statement ....................................................................................... 29

WEEE Directive .............................................................................................................................................. 29

Instructions for Disposal of WEEE by Users in the European Union ............................................................. 29

REACH Statement ................................................................................................................................................. 29

Restriction of the Use of Hazardous Substances (RoHS)...................................................................................... 30

Information on HS/TS Substances According to Chinese Standards.................................................................... 31

Information on HS/TS Substances According to Chinese Standards (in Chinese)................................................ 32

Appendix C – Upgrading Modem Firmware ..................................................................................................... 33

Checking the Modem Firmware Version.............................................................................................................. 33

Identifying the Current Firmware Version ........................................................................................................... 33

Upgrading Firmware on Windows ....................................................................................................................... 33

Installing the Flash Wizard Utility .................................................................................................................. 33

Extracting the Upgrade Files .......................................................................................................................... 34

Clearing Your Stored Parameters .................................................................................................................. 34

Upgrading the Modem’s Firmware................................................................................................................ 34

Restoring Your Parameters ............................................................................................................................ 34

Upgrading Firmware on Linux .............................................................................................................................. 35

Index ............................................................................................................................................................. 36

MultiModem ZPX UPCI/PCIe User Guide

Chapter 1 – Description and Specifications

Product Description

The MultiModem ZPX V.92 internal modem provides high-speed data transfer and fax capabilities. The

MT9234ZPX-UPCI is a universal PCI bus card that operates in either a 3.3 or 5V slot. The MT9234ZPX-PCIE is a PCI

Express bus card that operates in a 3.3V slot.

It includes a built-in processor to enhance performance and data throughput. The MultiModem ZPX is compatible

with the ITU-T V.92 protocol that provides quick connections, downstream transmissions at speeds up to 56K

bps*, and upstream transmissions speeds up to 48K bps when connected to V.92-compatible Internet Service

Providers. Upstream transmissions and transmissions between client modems are limited to 33.6 Kbps. Upstream

transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than once on

the telephone line also are limited to 33.6K bps.

Note:

Although these modems are capable of 56 Kbps download performance, line impairments, public

telephone infrastructure flaws, and other external technological factors currently prevent connections

from reaching this maximum 56 Kbps speed.

MT9234ZPX-UPCI

MT9234ZPX-PCIe

Package Contents

●

One MultiModem

One RJ-11 phone cable

One low profile mounting bracket (MT9234ZPX-PCIe models only)

AT and Fax Commands

AT commands and fax commands are published in separate reference guides. To download these documents, go

http://www.multitech.com/setup/product.go

and select your model from the Product drop down list.

MultiModem ZPX UPCI/PCIe User Guide

型号	MT9234ZPX-PCIE-NV-CP	MT9234ZPX-PCIE-NV	MT9234ZPX-UPCI-NV	MT9234ZPX-UPCI-GB	MT9234ZPX-UPCI-NV-CP	MT9234ZPX-PCIE-GB
描述	V.92 DATA/V.34 FAX WORLD MODEM (	V.92 DATA/V.34 FAX WORLD MODEM (	V.92 DATA/V.34 FAX WORLD MODEM (	V.92 DATA/V.34 FAX/VOICE WORLD M	V.92 DATA/V.34 FAX WORLD MODEM (	V.92 DATA/V.34 FAX/VOICE WORLD M
数据格式	V.92	V.92	V.92	V.92	V.92	V.92
电压 - 电源	3.3 V ~ 5 V	3.3 V ~ 5 V	3.3 V ~ 5 V	3.3 V ~ 5 V	3.3 V ~ 5 V	3.3 V ~ 5 V
安装类型	插口	插口	插口	插口	插口	插口
使用地区	国际	国际	国际	国际	国际	国际
数据速率	56K	56K	56K	56K	56K	56K

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