AT and Fax Commands ........................................................................................................................................... 5
Chapter 2 – Windows Installation ..................................................................................................................... 8
Downloading the Windows Drivers........................................................................................................................ 8
Using the Windows Installer .................................................................................................................................. 8
Installing your MultiModem................................................................................................................................. 10
Cabling Your Modem ............................................................................................................................................ 11
Connecting the Modem to the Phone Line ................................................................................................... 11
Changing the Voice Jumper ........................................................................................................................... 11
Connecting a Phone (Optional)...................................................................................................................... 11
Connecting a Microphone and Headphone (Optional) ................................................................................. 11
Connecting the Sound Card and Speaker (for Voice Option) ........................................................................ 12
Chapter 4 – Linux Installation ......................................................................................................................... 13
Verifying that Linux Detected the Modem........................................................................................................... 13
Verifying that the Modem Works ........................................................................................................................ 13
Chapter 5 – Configure the Modem for Your Country ........................................................................................ 16
Installing the Global Wizard ................................................................................................................................. 16
Using the Global Wizard ....................................................................................................................................... 16
Using AT Commands to Configure Your Modem ................................................................................................. 16
Configuring a Remote Modem ............................................................................................................................. 17
Changing the Setup Password .............................................................................................................................. 17
Changing the Remote Escape Character .............................................................................................................. 18
Appendix A – Troubleshooting........................................................................................................................ 19
Modem Does Not Respond to Commands........................................................................................................... 19
Modem Cannot Connect When Dialing................................................................................................................ 20
Modem Disconnects While Online ....................................................................................................................... 20
Modem Cannot Connect When Answering.......................................................................................................... 21
File Transfer Is Slower Than It Should Be ............................................................................................................. 21
MultiModem ZPX UPCI/PCIe User Guide
3
Contents
Data Is Lost ........................................................................................................................................................... 22
Garbage Characters on the Monitor .................................................................................................................... 22
The Modem Doesn’t Work with Caller ID ............................................................................................................ 22
Fax and Data Software Can’t Run at the Same Time ........................................................................................... 22
Voice Mail Test............................................................................................................................................... 23
Loopback Test ................................................................................................................................................ 23
Speakerphone Test (with voice option) ......................................................................................................... 23
Appendix B – Regulatory Compliance.............................................................................................................. 24
47 CFR Part 68 Telecom ....................................................................................................................................... 24
47 CFR Part 15 Regulation .................................................................................................................................... 25
Canadian Limitations Notice ................................................................................................................................ 25
Industry Canada ................................................................................................................................................... 26
EMC, Safety, and R&TTE Directive Compliance ................................................................................................... 26
New Zealand Telecom Warning Notice ................................................................................................................ 26
South African Statement ...................................................................................................................................... 27
Japan Requirements ............................................................................................................................................. 28
International Modem Restrictions ....................................................................................................................... 28
Other Countries ............................................................................................................................................. 28
Waste Electrical and Electronic Equipment Statement ....................................................................................... 29
Restriction of the Use of Hazardous Substances (RoHS)...................................................................................... 30
Information on HS/TS Substances According to Chinese Standards.................................................................... 31
Information on HS/TS Substances According to Chinese Standards (in Chinese)................................................ 32
Appendix C – Upgrading Modem Firmware ..................................................................................................... 33
Checking the Modem Firmware Version.............................................................................................................. 33
Identifying the Current Firmware Version ........................................................................................................... 33
Upgrading Firmware on Windows ....................................................................................................................... 33
Installing the Flash Wizard Utility .................................................................................................................. 33
Extracting the Upgrade Files .......................................................................................................................... 34
Clearing Your Stored Parameters .................................................................................................................. 34
Upgrading the Modem’s Firmware................................................................................................................ 34
Restoring Your Parameters ............................................................................................................................ 34
Upgrading Firmware on Linux .............................................................................................................................. 35
Index ............................................................................................................................................................. 36
4
MultiModem ZPX UPCI/PCIe User Guide
Chapter 1 – Description and Specifications
Product Description
The MultiModem ZPX V.92 internal modem provides high-speed data transfer and fax capabilities. The
MT9234ZPX-UPCI is a universal PCI bus card that operates in either a 3.3 or 5V slot. The MT9234ZPX-PCIE is a PCI
Express bus card that operates in a 3.3V slot.
It includes a built-in processor to enhance performance and data throughput. The MultiModem ZPX is compatible
with the ITU-T V.92 protocol that provides quick connections, downstream transmissions at speeds up to 56K
bps*, and upstream transmissions speeds up to 48K bps when connected to V.92-compatible Internet Service
Providers. Upstream transmissions and transmissions between client modems are limited to 33.6 Kbps. Upstream
transmissions to non-V.92-compatible ISPs and downstream transmissions that are converted more than once on
the telephone line also are limited to 33.6K bps.
Note:
Although these modems are capable of 56 Kbps download performance, line impairments, public
telephone infrastructure flaws, and other external technological factors currently prevent connections
from reaching this maximum 56 Kbps speed.
MT9234ZPX-UPCI
MT9234ZPX-PCIe
Package Contents
●
●
●
One MultiModem
One RJ-11 phone cable
One low profile mounting bracket (MT9234ZPX-PCIe models only)
AT and Fax Commands
AT commands and fax commands are published in separate reference guides. To download these documents, go
to
http://www.multitech.com/setup/product.go
and select your model from the Product drop down list.
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